Welcome to Florist East Dulwich, your local expert in online flower delivery for East Dulwich and the surrounding areas. Please read these Terms and Conditions carefully before placing your online order. By accessing our website and purchasing from us, you agree to comply with and be bound by these terms and conditions. These terms are specifically applicable to customers placing flower delivery orders in East Dulwich and neighbouring locations. If you have any questions regarding these conditions, we encourage you to contact us prior to making a purchase.
All orders for flowers and related products must be placed through our online ordering system. Upon selecting your flowers or arrangements on our website, simply add your preferred items to the shopping basket and proceed to checkout. During checkout, you will be prompted to enter the recipient’s delivery information, your contact details, preferred delivery date, personalised message (if desired), and any specific instructions for delivery within East Dulwich or nearby areas.
Once you have submitted your order and completed payment, you will receive an order confirmation via the email address provided at checkout. This confirmation sets out the details of your order and constitutes an acceptance of your order by Florist East Dulwich. Should we be unable to fulfil your order for any reason (e.g., stock availability, delivery constraints), we will contact you promptly to resolve the issue or arrange a suitable alternative.
Florist East Dulwich endeavours to provide all products as described on our website. On rare occasions due to seasonal variations, supply disruption, or high demand, certain flowers or packaging may be unavailable. In such circumstances, we reserve the right to substitute items with flowers of equal or greater value and comparable style, always maintaining the overall integrity and value of your order. For significant substitutions, we will attempt to notify you in advance where possible.
Our flower delivery service covers East Dulwich and selected surrounding areas. Please ensure all delivery addresses and recipient contact details are accurate and complete. Deliveries are generally made between 8am and 8pm, Monday to Saturday, excluding bank holidays unless otherwise specified. Specific time slots are not guaranteed unless offered at checkout.
If the recipient is not available at the delivery location, we will attempt to leave the flowers in a safe, sheltered place or with a neighbour, and notify the recipient as appropriate. Where delivery is not possible due to incorrect address details or lack of access, we will attempt to contact you to arrange redelivery, which may incur additional fees.
All payments for flower orders must be made at the time of purchase through the payment options provided at checkout. We accept payments by major credit and debit cards, and select third-party payment providers. All prices are stated in pounds sterling (GBP) and inclusive of VAT where applicable, unless otherwise stated. Payment details are encrypted and processed via secure payment gateways to ensure customer security. Your order will not be processed or dispatched until full payment has been received and cleared.
Should you wish to amend or cancel your order, please do so as soon as possible. Cancellations and amendments can generally be accepted provided your order has not yet entered the preparation or delivery process. During peak periods (such as Mother’s Day, Valentine’s Day, or Christmas), processing times may be expedited and cancellations/amendments may not be possible after your order has been finalised.
To cancel or amend an order, contact us promptly quoting your order reference number. Where an order is successfully cancelled prior to preparation or dispatch, a full refund will be issued to your original payment method. Orders that have already been prepared or dispatched cannot be cancelled or refunded unless faulty or not as described, in accordance with your statutory rights.
Due to the perishable nature of flowers and floral arrangements, returns are generally not permitted unless the goods are damaged, faulty, or not as described upon arrival. If you are unsatisfied with the quality or condition of your delivery, please notify us within 24 hours of receipt with photographic evidence. Where goods are found to be unsatisfactory or not as ordered, we will arrange for a replacement, alternative solution, or full refund, as appropriate to the situation.
When submitting personal messages with your flower order, you must ensure that the content is appropriate and does not include any offensive, discriminatory, or unlawful language. We reserve the right to refuse or edit messages that breach these guidelines at our discretion. Any bespoke or customised orders must be agreed in advance and are non-refundable except in the case of faulty or misrepresented goods.
Florist East Dulwich’s liability for products purchased via the website is strictly limited to the purchase price of those products. We accept no responsibility for any indirect or consequential losses, damages, or costs, including but not limited to loss of enjoyment, loss of opportunity, or loss of data arising from use of our website or late/non-delivery, save for where it is a result of our negligence or breach of statutory duty.
Nothing in these terms excludes or limits our liability for death or personal injury resulting from our negligence, fraud, or fraudulent misrepresentation, or any other matter that cannot be excluded or limited under applicable law.
You are responsible for ensuring that all details completed during the order process are correct, including recipient name, address, and contact details. Florist East Dulwich cannot be held responsible for orders that are delayed or not delivered due to inaccurate or incomplete information provided at the time of order.
All content available on our website—including images, product descriptions, logos, and branding—remains the intellectual property of Florist East Dulwich or its licensors. Reproduction, distribution, or modification of any part of our website, without prior written authorisation, is strictly prohibited.
We are committed to protecting your privacy and handling your personal information in accordance with GDPR and relevant UK data protection laws. Information provided during the purchase process is used solely for processing your order, delivery, and customer support purposes. Refer to our Privacy Policy for full details.
Florist East Dulwich reserves the right to update or amend these terms and conditions at any time without prior notice. Amendments will be effective immediately upon their publication on our website. It is your responsibility to review the terms and conditions each time you place an order. Continued use of our website constitutes acceptance of any updated terms.
These terms and any disputes or claims arising out of or in connection with them are governed by the laws of England and Wales. Any disputes arising from or relating to these terms and conditions and the supply of goods or services by Florist East Dulwich will be subject to the exclusive jurisdiction of the courts of England and Wales.
Any queries regarding your order, our products, or these terms and conditions should be directed through our customer support options as published on our website. We aim to assist all customers promptly and effectively, especially those based in East Dulwich and the surrounding areas.
These terms apply to all online orders placed with Florist East Dulwich by customers located in East Dulwich and its neighbouring regions. Use of our website and purchase of our goods or services constitutes agreement to these terms, alongside any other relevant policies published on our site.
We hope you enjoy using our online flower delivery service in East Dulwich. Thank you for choosing Florist East Dulwich as your trusted florist. We strive to provide you with the highest quality products and service for every occasion.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 105 Lordship Ln, East Dulwich, London, SE22 8HU.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in East Dulwich, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near East Dulwich.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
