As a trusted local florist serving East Dulwich households and businesses, Florist East Dulwich is dedicated to delivering only the freshest flowers to your door. We aim to exceed your expectations every time, whether you're celebrating a special event or simply brightening someone’s day. Our Fresh Flowers Guarantee underlines our promise – your flowers will arrive looking beautiful, vibrant, and just as you expect.
We take every care to ensure your flowers arrive in pristine condition. If, exceptionally, your order is damaged when you receive it, please notify us within 24 hours of delivery. Damaged-on-arrival (DOA) flowers include wilting stems, broken arrangements, or any packaging issues that affect presentation. To resolve your concern promptly, we kindly ask for a photo of the bouquet or arrangement as it arrived. This helps us identify the cause and improve our service. Once we have received your claim, we will act quickly to make things right.
Florist East Dulwich guarantees that every bouquet and arrangement will arrive fresh and in excellent condition. Our Freshness Guarantee covers your flowers for a minimum of 5 days from the date of delivery, assuming they are cared for according to our care instructions (such as trimming stems and refreshing water). If your flowers do not meet this standard, please let us know as soon as possible within this freshness window. We are committed to your satisfaction and will work to resolve issues relating to freshness or premature wilting.
Your happiness is our priority. In the unlikely event you are dissatisfied due to damaged or not-fresh flowers within our guarantee window, you can choose between a full refund or a complimentary replacement of your bouquet. Please inform us within 5 days of receipt, providing a photo and details of your concern. We can process your refund to your original payment method, or arrange a convenient redelivery at no extra cost to you. Refunds typically take 3-5 business days to appear, depending on your bank.
If you have a complaint about your flowers or experience with Florist East Dulwich, we want to know. Please reach out as soon as possible with the details of your issue, including your order reference, the nature of your complaint, and any supporting photos. We promise to investigate your concern fully and respond within 2 working days with a resolution or update. The satisfaction of our East Dulwich customers remains our highest priority, and we are always learning from feedback to improve our service.
Florist East Dulwich is proud to be part of the local community, serving both households and businesses throughout SE22 and nearby areas. When you choose us, you benefit from genuine local knowledge, care, and a team dedicated to creating floral moments worth remembering. If you have any questions about our Fresh Flowers Guarantee, returns, refunds or complaints process, our team is here and happy to help.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
